Every product that is dispatched is quality checked and approved before shipping. Please note, we do not offer refunds, but accept exchanges for our products which meet certain conditions.

Exchanges are accepted ONLY under the following conditions:

  • The product received was physically damaged in transit
  • Wrong product was delivered

No returns or exchanges will be accepted for:

  • Custom made Terracotta / Handcrafted items
  • Hand Painted dresses
  • Custom made designs
  • Personal preference
  • Change of mind
  • Minor colour/texture variations (hand painted dresses/handcrafted products)
  • Size issues, unless incorrectly dispatched by us
  • Delayed delivery
  • Products purchased during clearance sale or special promotional events
  • Store credits/Gift cards/Coupons

In an unlikely event that your products arrive damaged or missing, it is mandatory to share your claim over email/whatsapp with a clear uninterrupted unboxing video and supporting clear pictures within 24hrs from the date of delivery, without which we will not be able to initiate a return/exchange.

Kindly note, a clear, uninterrupted unboxing video must be recorded from the moment the sealed package is opened. The video must clearly show:

  • Opening/Unboxing process
  • Products inside
  • As claimed, the damage/wrong/missing product

After your product(s) is received by us, we will verify it against the claim and initiate the return or exchange accordingly. 

  • The product must be unused, unworn, and in the same condition as received.
  • The tags/packaging/authenticity cards/inserts must be intact.
  • Products showing signs of wear, perfume, washed, makeup stains, scratches, tampered, altered or has post-purchase damage after delivery will be rejected.
  • For hygiene and safety reasons, products once worn/used are non-returnable or non-exchangeable. We reserve the right to refuse returns that do not meet hygiene standards.
  • Note: You cannot re-exchange a product that has already been exchanged. Minor defects like one or two threads being pulled out or merged together are not considered damaged. These are common occurrences during manufacturing, but if you prefer, you may still exchange the product.

If you receive your order in a packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Immediately get in touch with us over email/whatsapp within 24hrs from the date of delivery, with pictures of package received. Please note, we strictly adhere to 24hrs policy.

Claims without a clear uninterrupted unboxing video and clear supporting pictures will not be accepted. The decision of accepting the return/exchange claim will be at sole discretion of ThalirAambal team.

We will notify you of the approval or rejection of your claim.

Please note that exchange or replacement will depend upon the stock availability.

Reverse Pick Up Policy

Our customers are valued not only at the time of sale but also through the subsequent stages of Returns. We try to keep it simple and hassle free.

  • Please mention your order number in the subject line to help us quickly process your returns/ exchanges.
  • Please ensure that all the return item(s) are packed securely and returned in their original packaging to prevent any loss or damage during transit.
  • The item(s) for reverse pick up will be picked up within 5 business days after the claim is approved. Processing time for verification may take 3–5 business days after receipt of the product at our end.
  • In case of any discrepancy with regards to reverse pick up by our logistics partner, please inform us via whatsapp within 24 hours from date of return request. Failing to report the issue within stipulated time may result in us not accepting your complaint as we won’t be able to take the investigation forward.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after the claim is approved, based on stock availability.
  • If the product is out of stock or no longer in our production line, store credit or coupon will be provided. The store credit or coupon are valid only for 6 months from the date of issuance.
  • If customer has self-shipped the item(s) and the package is lost in transit, no exchange will be applicable. 
  • We do not offer reverse pick up facility outside India.
  • Customers are responsible for the return shipping charges.
  • If reverse pick-up is available in your area, we will deduct a minimum fee of INR 300 from your store credit or coupon.

Return restrictions for repeat returners:
Customers who have returned more than two orders continuously in the past will not be allowed to return products for the next 3 months. We reserve the right to cancel the order and deny return or exchange requests for such customers.

Please note, we are not responsible for failed deliveries and no store credit or coupon will be given for shipments, for the following:

  • Incorrect or outdated delivery address is provided.
  • After 2 failed delivery attempts by the shipping partner
  • Package refused by recipient
  • We cannot ship to parcel lockers or forwarding services.   

Cancellation:

  • Orders can be cancelled only within 24 hours of placing the order by sending a Whatsapp to 8105435525.
  • We strictly adhere to our 24-hour cancellation policy.
  • The customer agrees to accept ThalirAambal's decision regarding the cancellation, and no disputes will be raised regarding our decision.